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Support and Service

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Support and Service
Pre-Sales Service
CJMC offers a series of services before a purchase.
1.Technical consultation.
2.Customers can visit our site for guided tour and study in order to gain a general understanding of our size of business,technical capacity,management level,and corporate culture.After the visit,customers will also know our product variety,specifications,technical performance,price,warranty period,and ofter-slaes service.According to customers' liking and actual need,they can decide upon which type of products should be selected.
3.CJMC also sends technicians and sales men to communicate with customers by providing them with product performance,features,design darwing,and other specifications.Based on the information,customers are sure to find the most suitable product.
4.Customers can get our free samples so that they can try out product.Shipping cost of these samples is the responsibility of customers.We will evaluate customers' Credit status so that we can provide them with purchase policies that suit you most.
Sales Service
1.Generally speaking,customers can receive their ordered products 30 working days after the purchase order is confirmed.The delivery date may vary according to customer specific requirements and order quantity.
2.Customers will be informed of the production progress update.dispatch date.and delivery date.
3.If you have any extra requirements when we are making your products.We will try our best to meet those needs.
4.Production,product inspection,and quality control will be carried out in strict accordance with customer requirement to enqure the process flow smoothly,from start to finish.
After-Sales Service
Each CJMC product carries a warranty.Within warranty period,if customers find any problems with our products that are not caused by misusage or other human activities,We will reimburse them according to the specific situation.Below is list of warranty periods for different types of products.
1.Track roller:               2500 working hours.
2.Top roller:                 3500 working hours.
3.Sprocket rim:            1500 working hours.
4.Idler assy:                 2500 working hours.
5.Track chain:              1800 working hours.
6.Hydraulic Cylinder:    1000 working hours.
For any product damages occuring during use,please send us the picture of damaged part.Our quality inspectors and engineers will decide whether it is a manufacturing fault.
OEM
Customers can provide use with their desired product sample and technical drawing,based on which we will design new tools to make your new products.
Your OEM products can be tailor made here.In addition,We can help calculate manufacturing cost as well as provide technical support.